FAQ

1. WHAT IS KHAN SHOES? Khan Shoes is an online fashion and footwear store serving customers in the UAE and the Gulf region. We offer a wide range of men's footwear and fashion products, with a focus on quality, style, value, and a convenient online shopping experience. You can browse our products, view product details, select available sizes and options, and place your order directly through our website. 2. WHERE DOES KHAN SHOES DELIVER? Khan Shoes primarily serves customers in the UAE and selected locations across the Gulf region . Delivery availability may vary depending on the destination and our current delivery coverage. If your location is available for delivery, the applicable delivery options and charges will be shown during checkout. For assistance, please contact our Customer Care team. 3. CAN I ORDER FROM OUTSIDE THE UAE? Yes, orders may be available for customers located outside the UAE, depending on our current delivery coverage. Delivery availability, delivery time, and shipping charges may vary depending on your country, city, and delivery location. Please contact our Customer Care team before placing an international order if you would like to confirm delivery availability for your location. 4. CAN I ORDER BY PHONE? Yes. Our Customer Care team can assist you with your order. Phone: +971 56 563 4477 Customer Care Timing: 10:00 AM – 7:00 PM UAE time Our team can assist with product information, order-related questions, delivery information, and other shopping enquiries. 5. CAN I ORDER THROUGH WHATSAPP? Yes. You can contact us through WhatsApp for assistance with your order. Please provide the product name or product code , along with your name, phone number, and delivery location . Our Customer Care team will assist you with the ordering process. WhatsApp: +971 55 353 9162 6. WHAT ARE THE DELIVERY / SHIPPING CHARGES? Shipping charges and free-shipping offers may vary depending on the order value, delivery location, ongoing promotions, and current shipping policies . Any applicable shipping charges or free-shipping eligibility will be automatically calculated and displayed during checkout before you complete your order. As shipping offers may change from time to time, the shipping information shown at checkout is the most up-to-date information applicable to your order. For further assistance, please contact our Customer Care team. 7. HOW LONG DOES DELIVERY TAKE? Delivery time may vary depending on your delivery location, order details, product availability, courier service, and current delivery conditions . The estimated delivery information provided during checkout or in your order confirmation should be considered the most relevant estimate for your order. Unexpected circumstances, public holidays, weather conditions, courier delays, or other factors outside our reasonable control may occasionally affect delivery times. 8. HOW CAN I TRACK MY ORDER? If tracking information is available for your order, it may be provided through your order confirmation, shipping notification, or other communication from Khan Shoes. If you have not received tracking information or need an update regarding your order, please contact our Customer Care team with your order number and registered contact details . 9. WHAT PAYMENT METHODS ARE AVAILABLE? Available payment methods may vary depending on your location, order, and the payment options currently supported by Khan Shoes. The payment methods available for your order will be displayed during the checkout process. Please select your preferred available payment method and follow the instructions provided during checkout. 10. IS MY PAYMENT INFORMATION SECURE? Khan Shoes takes reasonable measures to help protect customer information and payment-related data. Payments may be processed through authorized third-party payment providers that use appropriate security measures to process transactions. For security reasons, customers should never share their passwords, verification codes, card details, or other confidential payment information with anyone claiming to represent Khan Shoes through unofficial channels. 11. DO YOU STORE MY CREDIT / DEBIT CARD INFORMATION? Payment transactions may be processed through our authorized payment service providers. Depending on the payment method used, sensitive payment information may be handled directly by the relevant payment provider in accordance with its security and privacy practices. Khan Shoes does not unnecessarily request or retain sensitive payment information outside what is required to process and manage your order. 12. WHAT IS A DISCOUNT VOUCHER / PROMO CODE? A discount voucher or promo code is a promotional code that may provide a discount on eligible products or orders. If you have a valid promo code, enter it in the designated discount/promo code field during checkout . Promotional codes may have specific terms, expiry dates, minimum order requirements, product restrictions, or other conditions. Only valid promotional codes that meet the applicable conditions will be accepted. 13. CAN I USE MORE THAN ONE DISCOUNT CODE? The ability to combine multiple discount codes or promotional offers depends on the terms of the specific promotion. Unless explicitly stated otherwise, promotional codes may not always be combined with other offers or discounts. The discount applicable to your order will be displayed during checkout. 14. DO YOU OFFER PROMOTIONAL OFFERS? Yes. Khan Shoes may offer special discounts, promotional offers, seasonal campaigns, limited-time deals, and other promotions from time to time. Promotional offers may change frequently and may be subject to specific terms and conditions. Please check the website and applicable promotion details for the latest offers. 15. CAN I CHANGE OR CANCEL MY ORDER? If you need to change or cancel your order, please contact our Customer Care team as soon as possible. We will make reasonable efforts to assist you; however, an order may not be changed or cancelled once it has been processed, dispatched, or handed over to the delivery service. Cancellation and modification requests are subject to the applicable order status and our current policies. 16. CAN I RETURN OR EXCHANGE A PRODUCT? Returns and refunds are subject to our Return & Refund Policy . Eligibility may depend on the product, order status, condition of the item, and the applicable return requirements. Please review our Return & Refund Policy before requesting a return or refund. 17. WHAT SHOULD I DO IF I RECEIVE THE WRONG OR DAMAGED PRODUCT? If you receive an incorrect, damaged, or defective product, please contact our Customer Care team as soon as possible. Please provide your order number and, where applicable, clear photographs or other relevant information about the issue. Our team will review your request and guide you through the applicable resolution according to our Return & Refund Policy. 18. HOW CAN I FIND THE RIGHT SIZE? Product pages may include available sizes and relevant product information to help you select the appropriate size. We recommend reviewing the available size information before placing your order. If you need help choosing a size, you can contact our Customer Care team and provide the product name or code. Our team will assist you where possible. 19. ARE THE PRODUCT COLORS EXACTLY THE SAME AS SHOWN ONLINE? We make reasonable efforts to display product colors as accurately as possible. However, the appearance of colors may vary depending on your screen, device settings, lighting, and display technology . Therefore, the actual color of a product may appear slightly different from the color shown on your screen. 20. HOW CAN I CONTACT KHAN SHOES? You can contact Khan Shoes through the following channels: Email: Info@khanshoes.com Phone: +971 56 563 4477 WhatsApp: +971 55 353 9162 Customer Care Timing: 10:00 AM – 7:00 PM UAE time You can also connect with us on: Facebook: Khan Shoes TikTok: @khanshoes.com